What currency are prices shown in?
All prices are shown in CAD (Canadian) Currency as our company is located in Toronto, Ontario, Canada.
How much does shipping cost?
Shipping within Canada: $1-99 – $15.00 Shipping / $100-199 – $10.00 Shipping / $200+ Free Shipping
Shipping to USA: $1-99 – $20.00 Shipping / $100-199 – $10.00 Shipping / $200+ Free Shipping
How long does it take to process orders and to ship out?
All orders are processed within 2 business days and are shipped within 5-7 business days of the order date. Unless there is an issue with the item(s) purchased, the timing guidelines may vary from shown. We will contact you, if any issues arise.
How long do orders take to arrive?
All orders normally take 2-7 business days to arrive. Depending on shipping address and remote areas, longer ship times may be required.
Where do the products ship out from?
All products are shipped out from our Toronto facility.
Are taxes included in the price of the product?
No, all prices are before tax, as the amount varies on ship to address and provincial tax rates. Taxes are only charged for shipments within Canada. All shipments outside of Canada are tax exempted. Therefore, the prices will be as marked.
Do we restock our products?
We only restock products depending on demand and some items are discontinued when sold out.
What are the measurements of our clothing products?
All size measurements should be displayed in each product description when viewing a certain item.
Do you do exchanges or refunds?
Yes, if there is an issue with the product or size and we will gladly replace or refund product for you. All products for returns or exchanges will need to be in new unused condition with original hangtags. All items which are worn, washed or have been tampered with will not be accepted and therefore we will not issue a credit for those products. All returns/exchanges will need to be made within 30 days of purchase date with the exception of final sale items. Once the order is past the 30 days, all sales will be final. All sale items are final sale and will not be accepted. Please contact us at email@example.com for any exchanges or refunds, so that we can send you a pickup tag which can be applied to the returned product(s). Please place all returns in a small package and seal before applying label and shipping.
For any other questions or inquiries, please contact us at firstname.lastname@example.org.